Shipping policy

Super Cool Shrimp ships live aquatic animals with care to ensure the best possible experience for both our customers and our animals.

Shipping Day All orders are packed and shipped on Mondays. This ensures your animals don’t sit in transit over a weekend and arrive as fresh as possible. Orders placed after our weekly cutoff will ship the following Monday.

Shipping Method We currently ship via USPS Priority Mail. Shipping method and carrier may change as we grow — any updates will be reflected here.

Live Arrival Guarantee We offer a live arrival guarantee, conditional on the following:

• You must open your package and inspect it within 30 minutes of arrival.
• Photo and/or video evidence of DOA (dead on arrival) animals is required, showing the unopened bag/box and the deceased animal(s), before any refund or replacement can be issued.
• Claims must be submitted the same day as delivery.

Without photo/video documentation, we’re unable to offer a refund or replacement, so please document your unboxing before removing animals from their shipping bags.

Weather Holds We monitor weather along shipping routes and may delay shipment if extreme temperatures could put your animals at risk. We’ll always communicate any delay with you directly.

Questions about your order? Reach out to us at supercoolneoshrimp@gmail.com.